How do I work with a Virtual Assistant?

A Virtual Assistant works remotely – they rarely (if ever) have to step foot in your office! They can do any task you require, provided they have the information and software (where applicable) available to them online.

Applications like Dropbox, Google Drive and Skype mean that you’ll barely notice they’re not there next to you. The tasks will be done on time and how you like them. Better still – you only ever pay for the hours they actually work and any expenses. No need to worry about break times, superannuation, income tax or anything else!

What do you need to know

When you first contact us (whether by phone or email), we’ll ask questions about you, your business and the tasks to be completed. We’ll also ask you for an approximation of how many hours you think these tasks might take (or how long these tasks currently take you to complete).

Based on the answers you provide and your working style (and there are many), we’ll match you with a Virtual Assistant to suit you. We arrange a phone call between both parties so you can get to know each other. If you’re happy, they’ll get to work! If not, we’ll re-match you until you are.

Do I have to train my Virtual Assistant?

Taking on a Virtual Assistant is like a new employee into your business, so you’ll need to spend some time coaching your Virtual Assistant in how you like your work completed.

All our Virtual Assistants have vast experience in EA/PA roles and are super-fast learners so don’t be surprised if they catch on faster than you expect!

Most clients find they spend around an hour or so on coaching, and then provide feedback ongoing. You might like to implement this as a ‘process’ – which means you build the role over a period so that everyone’s comfortable and the role progresses as per your expectations. This is especially good for people to find it hard to delegate or to let go.

Is there something you think we can do better?
Please don’t hesitate to let us know by emailing us at ..

Is there a service you’d like us to offer?
Let us know what we can do for YOU and if we can’t provide it, we’ll certainly source a reputable service partner who can!